Return Policy
Return Policy
Returns & Warranty Information
Eligible unopened, unused or defective products, with the original sales receipt. Exclusions apply.
Call or email for approval, your RGA number, and the correct return address.
Your return must be received by us within 14 days of the RGA issue date.
Contact us first for approval and the correct return address.
How to start a return
To return an item, you must first call or email us with your request. Upon approval, we will provide an RGA # and the address to return it to.
Write the RGA # on the return label when sending your item back. Please DO NOT write on the box. All returns must be received by us within 14 days of the RGA issue date.
Return eligibility
You may return any unopened, unused or defective product within 30 days of purchase when accompanied by the original sales receipt. Please see the exclusions below.
We cannot accept used or opened products for a refund. After 30 days, please refer to the manufacturer’s warranty information.
PoolAndSpa.com does not have a “buy-and-try” allowance policy. It is the customer’s responsibility to determine whether a product is suitable before placing it in service.
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Have a question or need to request a return? Give us a call.
800-876-7647Or 702-437-4343
Restocking fees
Most returned items carry up to a 25% restocking fee. The fee will be determined when the item is returned.
Stock Loop Loc pool covers: A flat $125 restocking fee applies. If you purchase the correct Loop Loc pool cover, we will waive the restocking fee.
All items in our Backyard and Outdoor Collection carry a full 25% restocking fee if returned. Please order carefully. We encourage you to call before ordering if you have questions about an item.
Return shipping & credits
PoolAndSpa.com does not reimburse return shipping charges. You are responsible for the cost of return shipping. The exception for a confirmed defective non-returnable item is described below.
We credit all returns with valid RGA numbers within 5 days of receiving the item back, less any shipping charges and applicable 25% restocking fees. The restocking fee will be determined when the item is returned.
Items that cannot be returned
The following items may not be returned:
- Chemicals
- Special-order items
- Pool paint
- Custom spa covers
- Custom Loop Loc pool covers
- Spa control/equipment packs
- Clearance items
- Electrical parts
- Pool heaters
- Clothing
- Above-ground pools
- Liners
- Unwrapped filter cartridges
Damaged or defective items will gladly be replaced. See the process below for defective items considered non-returnable.
Defective non-returnable items
If you receive a defective item that is considered non-returnable, you will need to return it to us at your expense within our 30-day return period. Contact us first for your RGA number and return address. We will evaluate the issue and let you know our findings.
All electrical items will be bench tested by a technician to determine what is wrong. No new product will be sent until the bench test is complete. This process takes approximately 5–7 days.
If the product is defective: We will replace it at no charge and refund your return shipping.
If the product is not defective: We will return it to you and charge a $9.95 return shipping fee.
Manufacturer warranties
All products sold by PoolAndSpa.com come complete with the manufacturer’s warranties.
After our 30-day return period, the manufacturer’s warranty takes effect and you will need to contact the manufacturer for warranty work. We can assist you if needed.
Sending your return
For your protection, we recommend returning items by UPS or FedEx so tracking information is available if your return gets lost. We do not recommend US Mail for expensive items.
PoolAndSpa.com is not responsible for lost or misdirected returns.
Use the return address we provide with your RGA number. Sending items to the address on the box you received will significantly delay your credit.
Phone: 702-437-4343 or 1-800-876-7647
Email: Customerservice@poolandspa.com