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Shipping Policy

Shipping Policy

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Shipping Policy & Payment Terms

Nationwide Shipping:

Many of our competitors say “Free Shipping”, but then charge a “Handling Fee” instead. At Poolandspa.com, Shipping & Handling is absolutely FREE on all orders over $99.00 Shipped to the US 48 States. Our Shipping charge on all orders under $99.00, shipped to the US 48 States, is only $9.95. No extra handling fees at all.

Most in-stock items are shipped out within 24-48 hours after placing your order. You will receive a Tracking number to your e-mail once your order is in route to you.

AK, HI, PR and Canada Addresses

If we are shipping to an address in Alaska, Hawaii, Puerto Rico or Canada, You must give us a call during normal business hours at 702-437-4343 to place your order as there will be additional shipping charges to ship to these areas. We will only ship US MAIL only to these areas. Please allow up to 10 business days for delivery. Some items are not available for US Mail Shipping. 
 
In the US 48 States, We ship "Best Way", depending on where you live and what you are ordering, via UPS ground, Federal Express, Freight Lines or US Mail. Actual delivery times will vary depending on the shipping company and your actual location. If you cannot receive deliveries from one or more of these carriers, please call us right away and let us know so that we may ship your order with a carrier that does deliver to your address. Eventhough we may choose to ship with US mail, PLEASE NO PO BOXES. You must enter a valid residential shipping address on your order. We do not ship with third party acounts.
 
Most delivery services take 1-7 business days to deliver, depending on where you live. Special Order or Backorder items will obviously take longer.
 
Please note, "Business days" are Monday-Friday. We do not ship anything on Saturday, Sunday or Major Holidays.
 
Some larger items cannot be shipped via UPS, Fed-Ex or US Mail and may require Common Carrier trucking Service. You will be advised of this situation in the tracking e-mail once the item ships. Examples of some items that may ship by a common carrier trucking service are: Above Ground Pool Kits, Pool Heaters and Some Larger Pool Filters. If you order such an item, please allow up to 10 business days for delivery.

Poolandspa.com cannot be responsible for lost or misdirected shipments after they leave our facilities due to UPS, US Mail, Fed-Ex or Common Carrier shipping error. We will do everything within reason to help you resolve this uncommon issue but we will not be responsible for any charges incurred by errors out of our control.

Sales Tax:

We are not required to collect Sales Tax for any delivery address in the United States or Canada, except Florida. A 7% Sales Tax will be added to orders delivered to Florida State addresses.

Expedited Shipping:

Due to the fact that we often ship our orders from multiple warehouses throughout the country within 24-48 hours, we generally do not need to offer any type of "Expedited Shipping". If you do need Expedited Shipping for your order, please call us at 702-437-4343 or 1-800-876-7647 to see if this type of shipping is available for the product(s) you purchased and what the cost would be. You can also send us an email at Customerservice@poolandspa.com  if that is more convenient for you.

Shipping To PO Boxes:

Unfortunately, We do not ship to PO Boxes unless we are shipping to an APO address.

Worldwide Shipping:

At this time we only ship to the USA and Canada.

Payment Terms:

All orders must be paid for in full prior to shipping. We accept Visa, MasterCard, Discover, American Express & Paypal. Sorry No C.O.D's

 

 If you have any questions about our policies or our products you may call us anytime at the number below and we will be happy to assist you.

 Contact Information

Phone: 702-437-4343 or 1-800-876-7647 
Fax: 702-568-0924 
  Mailing Address: 6724 East Bay Blvd Navarre FL 32566
E-mail: Customerservice@poolandspa.com

 

 

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