Shipping Policy
Shipping Policy
Shipping and handling included for orders shipped to the contiguous 48 states.
For orders shipped to the contiguous 48 states. No extra handling fees.
Tracking is emailed once your order is on its way. Delivery times vary.
Shipping & delivery times
Shipping and handling are FREE on all orders over $99 shipped to the contiguous 48 states. Orders under $99 ship for $9.95, with no additional handling fees.
Most in-stock items ship within 24–48 hours after your order is placed. You will receive an email with your tracking number once your order is on its way.
Most delivery services take 1–7 business days, depending on your location. Special-order and backordered items take longer.
Monday through Friday. We do not ship on Saturdays, Sundays, or major holidays.
Carriers & shipping addresses
Within the contiguous 48 states, we ship “Best Way” via UPS Ground, FedEx, freight lines, or US Mail, depending on your location and the products you order. Actual delivery times vary by carrier and destination.
If one or more of these carriers cannot deliver to your address, please call us right away so we can arrange shipment with a carrier that can.
- A valid residential shipping address is required.
- We do not ship to PO boxes, except when shipping to an APO address.
- We do not ship using third-party shipping accounts.
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We're here to help.
Questions about shipping or a product? Give us a call.
800-876-7647Or 702-437-4343
Alaska, Hawaii, Puerto Rico & Canada
For delivery to Alaska, Hawaii, Puerto Rico, or Canada, please call 702-437-4343 during normal business hours to place your order and receive a shipping quote. Additional shipping charges apply.
We ship to these locations by US Mail only. Please allow up to 10 business days for delivery. Some items are not available for US Mail shipping.
At this time, we only ship to the USA and Canada. Canadian customers must call for a shipping quote.
Large items & freight deliveries
Some larger items require common-carrier trucking service because they cannot ship via UPS, FedEx, or US Mail. Examples include above-ground pool kits, pool heaters, and some larger pool filters.
If your order requires freight service, we will notify you in your tracking email when the item ships. Please allow up to 10 business days for delivery.
Expedited shipping?
At this time we do not offer expedited shipping however, your order will ship from our closest warehouse usually in 24 hours.
Lost or misdirected shipments
Poolandspa.com cannot be responsible for lost or misdirected shipments after they leave our facilities due to UPS, US Mail, Fed-Ex or Common Carrier shipping error. We will do everything within reason to help you resolve this uncommon issue but we will not be responsible for any charges incurred by errors out of our control.
Sales tax
We are not required to collect Sales Tax for any delivery address in the United States or Canada, except Florida. A 7% Sales Tax will be added to orders delivered to Florida State addresses.
Payment terms
All orders must be paid in full before shipping. We accept the following payment methods:
Sorry, no C.O.D. orders.
Mailing address: 6724 East Bay Blvd, Navarre, FL 32566
Phone: 702-437-4343 or 1-800-876-7647
Email: Customerservice@poolandspa.com